Your privacy matters. This policy explains how PagoDirect collects, uses, and protects your information when you use our cross-border payment platform.
Last updated: April 17, 2026
PagoDirect Technologies Inc. ("PagoDirect", "we", "us", or "our") operates a cross-border contractor payment platform that enables US companies to pay independent contractors in Mexico, Colombia, and other Latin American countries. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at pago.direct or use our services.
By accessing our website, signing up for early access, requesting a demo, or using our services, you agree to the collection and use of information in accordance with this policy.
This policy applies to two main groups of users:
It also applies to visitors of our marketing website and individuals who interact with our community channels, including those who join through our community sign up form.
We collect information you submit directly through our forms, including the demo request form, early access forms, the payee contact form, the account deletion request form, and the community sign up form. This may include:
When you visit our website, we may automatically collect:
We may receive information from:
We use the information we collect to:
Where required by law (for example under GDPR style frameworks in jurisdictions that recognize them), we rely on the following legal bases:
We do not sell your personal information. We may share it with:
Because PagoDirect operates between the United States and Latin America, your information may be transferred to and processed in countries other than the one in which you reside, including the United States, Mexico, and Colombia. We take steps to ensure that any such transfers comply with applicable data protection laws and that your information receives an adequate level of protection.
We retain personal information for as long as necessary to provide our services, comply with legal obligations (including tax, accounting, and anti money laundering record keeping requirements), resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
We implement administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is fully secure, and we cannot guarantee absolute security.
Depending on where you live, you may have the right to:
To request deletion of your account, please use our account deletion request form. For other requests, contact us using the details below.
Our website uses cookies and similar technologies to operate the site, remember your preferences, measure usage, and improve our services. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
Some pages embed forms and content from third party providers, including our community sign up form and our demo and contact forms. When you interact with these embeds, the third party may collect information directly from you under their own privacy policies. We encourage you to review those policies.
PagoDirect is intended for businesses and adult contractors. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated through the website or by email where appropriate.
If you have questions about this Privacy Policy or our data practices, please contact us: